The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.
IBM and LENTA Hypermarket Chain Sign Three-Year IT Services ContractMOSCOW--(Marketwire - August 21, 2008) - IBM ( NYSE : IBM ) and Russian retail chain, LENTA,have signed a three-year information technology (IT) services contractestimated at approximately US$1 million. The contract signed in May 2008,will provide IBM support and recovery services for LENTA's entire ITinfrastructure.
The LENTA chain is actively expanding its operations with 31 hypermarketsthroughout Russia, all open 24 hours a day, seven days a week. LENTA'srapid business growth meant the company needed to establish a professionalsystem for IT infrastructure support in order to help ensure businesscontinuity across the company's widespread operations.
The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.